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Old Oct 30, 17, 10:10 am #1
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Horrendous crew

I’m currently on board EY431 (J class) from HKT to AUH and this has to be the worst Etihad crew I’ve experienced to date.
Two hours in to the flight and they are only just taking meal orders, and they took an hour or so after reaching cruising altitude to finish serving post departure drinks. Bear in mind this is 6-7 hour flight that arrives at midnight in AUH so maximum sleep is probably a factor for most travellers on this flight.
The Menu is shocking, vegitarian pasta (I only trust Italians with pasta so Etihad please don’t bother), lamb ‘backstrap’whatever cut that is, malabar garoupa (the only decent looking option but I don’t like Indian flavours) and Chicken Mansaf, which is apparently a Jordanian chicken rice dish which appears to have no spices just nuts eggs and youghurt.
I went for the “ backstrap” let’s see how that turns out.
As for wines, Piper-Heidsieck sees another appearance, bring back Billecart please.
Worse still, the wine list shows a Australian Shiraz and a Beaujolais (talk about totally eliminating the middle ground of red wines and going from ultra rich to ultra fruity!) yet they are serving a Shiraz (I’m guessing the same as on the printed list, and a Bordeaux (2012!)). The Bordeaux is actually drinking quite nice, I’m having a glass now.
Oh and whilst typing this post my starter hasn’t arrived yet, so over two hours in to the flight now. No crew waking the aisles for top ups either.
Quite a contrast to my flight to SIN last week in EY F (opp up from J) and also a really nice flight on MI J class from SIN to HKT.
Etihad, I hope you’re reading, please get your act together and discipline this crew.
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Old Oct 30, 17, 10:33 am #2
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Quote:
Originally Posted by akalra1187 View Post
No crew waking the aisles for top ups either.
I know some people are anxious to imbibe the maximum amount of alcohol humanly possible while on board, but having the crew shake the passengers awake from their slumber/stupour to top up their glasses appears to be going several degrees too far

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Old Oct 30, 17, 10:44 am #3

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You are just experiencing the 'service enhancements' that EY management claim 'we asked for'. EY is the only ME3 to have a half-decent FF program - so if you are looking to build up loyalty stick with EY - otherwise take your business to EK/QR.
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Old Oct 30, 17, 10:50 am #4
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Quote:
Originally Posted by irishguy28 View Post
I know some people are anxious to imbibe the maximum amount of alcohol humanly possible while on board, but having the crew shake the passengers awake from their slumber/stupour to top up their glasses appears to be going several degrees too far

Nobody is asleep yet, because firstly the cabin lights are still on and secondly and more importantly they have not completed even one meal service.
I even got up to look and make sure nobody else in the J cabin had slept yet. That and the fact that there are more drinks available on Etihad than just alcoholic ones.
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Old Oct 30, 17, 11:01 am #5
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Originally Posted by DatBoi View Post
You are just experiencing the 'service enhancements' that EY management claim 'we asked for'. EY is the only ME3 to have a half-decent FF program - so if you are looking to build up loyalty stick with EY - otherwise take your business to EK/QR.
Although I’m no advocate of the recent cuts, I don’t think this has anything to do with that. I’ve flown LHR AUH in J two weeks ago and AUH SIN in F last week, both had pretty good service and crews. They might be under staffed today but it doesn’t appear so.
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Old Oct 30, 17, 11:09 am #6
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Originally Posted by akalra1187 View Post
Nobody is asleep yet
You wrote "waking"

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Old Oct 30, 17, 11:20 am #7
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Ok, I think this flight is going to send me to tipping point.
me: “the service is very slow today, what’s wrong”
attendent: “sorry sir it’s because people are ordering food at different times”
me: “it is always the case on Etihad, nothing new”
attended: “sorry sir”
me: “are you under staffed, I can see you are working hard” (she wasn’t but I didn’t want to be nasty)
attended: “maybe” ... incomprehensible mumbling
me: “nevermind, the lamb was good, bring me some cheese and Port.
cheese comes...
... no sign of port
me: “where is my port?”
attendant : (same one) “sorry sir just coming”
me: “ ok thanks”
attendant comes back with bottle
me “no I’d like a new glass” (I was drinking Bordeaux before)
attendent : “ yes sir”
brings new glass
five mins pass..
brings bottle of Bordeaux
me “no, I said Port wine”
attendent “sorry sir I heard Bordeaux”
(I am from the UK and speak perfect RP!)
me: ok
at least ten mins pass
port arrives
attendent: “sorry sir it was a little chilled I was warming it”
me: “Port is usually served chilled”
.....


Etihad seems to be going for the faulty towers of the air look today!
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Old Oct 30, 17, 11:22 am #8
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Originally Posted by irishguy28 View Post
You wrote "waking"

typing these posts on a mobile phone in the air, but yes my mistake I meant walking.
Im also not using correct punctuation and capitalisation I am aware, but I think the lexicon is clear enough.
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Old Oct 30, 17, 2:41 pm #9

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Port shouldn't be served "chilled"...
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Old Oct 30, 17, 4:46 pm #10

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Apparently the menu is the crew's fault.
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Old Oct 30, 17, 5:05 pm #11

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Quote:
Originally Posted by Recondite View Post
Port shouldn't be served "chilled"...
White Port: yes
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Old Oct 30, 17, 5:08 pm #12
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Op sounds drunk angry.

Your comments on the food made me lose all sympathy.
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Old Oct 30, 17, 5:09 pm #13

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Originally Posted by SeeBuyFly View Post
Apparently the menu is the crew's fault.
You think so? Can't read that from the posts here.
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Old Oct 30, 17, 5:18 pm #14

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Originally Posted by Travelix View Post
White Port: yes
True - I figured the odds are on it not being white - but can't say I've ever paid any attention to the port offerings in J... nasty stuff :P
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Old Oct 30, 17, 5:31 pm #15
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Quote:
Originally Posted by Recondite View Post
Port shouldn't be served "chilled"...
I beg to differ, it was a young Tawny Port and therefore should be served around 8 degrees which is, in my eyes, chilled.
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